Junior Client Relationship Manager

Job Description

About our Client

Our Client is one of the UK’s best-known Workplace Health & Wellbeing organisations, boasting a workforce of 1,200 people all across the country. Their rapid growth, fuelled by acquisitions, resulted in a doubling of their workforce last year.

They have several noteworthy awards, including the Big Business of the Year Award, and a coveted spot among the top 1,000 companies inspiring Britain.  

About this role

Key Partnership Recruitment is delighted to be working exclusively with our Client to recruit a Customer Relationship Manager to join their Sales & Account Management Team.

This is a brand-new role based from home, but as standard with any Account Management position, there will be the occasional requirement to travel to customer sites.

This role has come about due to a recent company acquisition that will expand our Client’s customer-base substantially. In this position, you’ll manage a specific portfolio of Clients that utilise our Clients award-winning, industry-leading Occupational Health solutions.

As a Customer Relationship Manager, your role will involve:

• Day to day management over a portfolio of customers – ranging from SME’s through to large multinational corporations
• Dealing with contract renewals, extensions, terminations, and amendments
• Deliver usage reporting to customers, and working with them get the most out of the services they receive
• Act as the escalation point for customer feedback, complaints and reviews
• Ensure that services are delivered to customers inline with pre-agreed conditions
• Scouting opportunities to cross-sell and up-sell new solutions
• Lead regular service review meetings with customers – either via Teams or In-Person

What are we looking for?

• 1-2+ years of experience in Account Management
• Industry experience would be highly desirable (OH, EAP, Wellness etc)
• First-class interpersonal skills with the ability to build relationships with all kinds of people
• Ability to work with data – reading data, pulling reports and delivering data & insights
• Happy with occasional travel to customer sites when required

So, what’s in it for you?

You’ll be joining a fast-paced team who love what they do. If you’re passionate about the health and wellness sectors, and bring experience in Account Management, this could be the role for you! Our Client has an excellent work-life balance split, rewarding their staff for hard-work and dedication.

Interested? Let’s talk further. Contact Matt Stimpson from Key Partnership Recruitment today on 01327 493 143, or e-mail matt@ourkeypartnership.co.uk to find out more.